Treliotech (“we”, “our”, or “us”), operating at https://treliotech.com, provides AI-powered communication, automated receptionist services, and calendar scheduling integrations for dental, healthcare, and modern business practices. This Privacy Policy explains how we collect, use, and protect information when businesses and their clients interact with our software and WhatsApp services.
1. Information We Collect
- Business / Clinic Information: Practice or company name, doctor/staff names, email addresses, phone numbers, treatment/service catalogs, and operating hours.
- Client & Patient Interaction Data: Phone numbers, appointment preferences, timestamps, and conversational messages exchanged via WhatsApp to facilitate booking requests.
- Integration Data: OAuth authentication tokens necessary to create calendar events (e.g., Google Calendar, Outlook) on behalf of the business or clinic.
2. How We Use Data
- To triage inquiries, verify practitioner or team availability, and confirm bookings.
- To transmit automated appointment confirmations and reminder notifications.
- To route urgent, emergency, or non-standard inquiries to designated staff members.
3. Data Protection and Healthcare Disclaimer
Treliotech does not store sensitive diagnostic medical records, prescriptions, or patient health charts. Data collected is strictly operational (contact details, treatment categories, and appointment times). We do not sell, rent, or trade patient, client, or business data to any third-party advertisers.
4. Third-Party Service Providers
Our platform interfaces with reputable third-party infrastructure providers to deliver services securely:
- Meta WhatsApp Cloud API: For enterprise messaging delivery.
- Google APIs: For calendar synchronization and schedule coordination.
5. Contact
For any data inquiries, privacy questions, or data deletion requests, contact us directly at:
Email: contact@treliotech.com