How D2C Brands & E-Commerce Stores Recover 28% of Abandoned Carts with WhatsApp Automation

The ₹3,00,000 Monthly Bleed in Abandoned Checkouts

For direct-to-consumer (D2C) brands and online retail stores, nearly 70% of shoppers who add products to their shopping cart drop off before completing payment. Traditional email recovery series sit unread in Gmail spam or Promotions tabs.

WhatsApp changes the retention equation completely. By reaching shoppers within 15 minutes of checkout abandonment with a friendly reminder and direct payment link, leading D2C brands consistently recapture 22% to 28% of otherwise lost sales.

Slashing RTO with Automated COD Confirmation Buttons

Cash-on-Delivery (COD) remains a major revenue driver in emerging markets like India, yet high Return-to-Origin (RTO) rates erode profitability. When orders are placed impulsively, shoppers frequently reject delivery at their doorstep.

With Treliotech, the moment a COD order is placed on Shopify or WooCommerce, the customer receives an automated WhatsApp confirmation asking them to tap 'Confirm Order' or 'Cancel'. This simple step eliminates ghost orders and reduces RTO logistics losses by up to 45%.

• Instant automated 1-click order confirmation button.
• Option to convert COD orders to prepaid with a 5% instant discount link.
• Real-time dispatch tracking notifications with live courier links.

Instant Product Sizing & Support Chatbot

Shoppers often hesitate right before purchase due to questions about size, fabric care, or return policy. Treliotech answers these pre-purchase inquiries instantly, helping prospective buyers complete transactions with confidence.