At Treliotech, we are committed to transparent pricing, clear trial terms, and total client satisfaction. This policy outlines our cancellation procedure and refund guidelines.
1. 7-Day Pilot Period
All new business and clinic accounts qualify for a 7-day risk-free pilot. If a client decides not to continue service before or at the conclusion of the 7-day period, no billing occurs.
2. Subscription Cancellations
- Clients may cancel their ongoing monthly subscription at any time by emailing contact@treliotech.com or notifying their account manager on WhatsApp.
- Cancellation requests must be sent at least 7 days before the next scheduled renewal date.
- Once cancelled, services will remain active until the end of the paid billing cycle, after which no further charges will apply.
3. Refunds
- Because Treliotech allocates dedicated cloud infrastructure, messaging API configurations, and custom workflow setup work upon activation, monthly subscription fees are generally non-refundable once billed for an active cycle.
- If a billing error or duplicate payment occurs, please notify us within 7 days at contact@treliotech.com for an immediate investigation, correction, and prompt refund.
Billing Support
For any billing inquiries, cancellation requests, or payment assistance, contact our team at contact@treliotech.com